Refund & Cancellation Policy

Your agreement sets out the payment schedule, usually an advance followed by payments at agreed milestones. We schedule your project once we receive the advance. The advance pays for the first stage of the work, such as planning, design and setup.

If you cancel in writing before we have started any work on your project, we will refund your advance. We will deduct only costs we have already paid for your project, such as domains or licences bought for you, and any bank or payment gateway charges that cannot be recovered.

• Once work has started, the advance is not refundable, because it pays for the first stage of the work.
• You pay for the work completed up to the date we receive your written cancellation, based on the milestones or rates in your agreement.
• Payments you have made for milestones we have not started will be refunded.
• Once all amounts due have been paid, we will hand over the work completed so far.

Projects move forward with your content, approvals and feedback. If we are waiting for something we need from you and have not heard back for 30 days after reminding you, we may pause the project. If it stays paused for another 30 days, we may close it. In that case, section 3 applies as if you had cancelled.

Restarting a paused or closed project depends on our team's availability and may need a new timeline and quote.

• Ad spend: money paid to advertising platforms such as Google or Meta goes to those platforms, so we cannot refund it. Any refund or credit a platform gives goes back to your ad account.
• Monthly fees: a monthly management fee covers the month it is billed for, and is not refundable once that month's work has started. You can stop future months by giving notice as set out in your agreement.
• Results: rankings, leads and sales depend on things outside our control, so fees are not refunded based on results, unless your agreement says otherwise.

Some costs are paid to other companies on your behalf, for example:

• domain names, hosting and SSL certificates;
• paid themes, plugins and software licences;
• app store developer accounts; and
• API, SMS or WhatsApp message credits.

Once bought, we cannot refund these. If a provider offers its own refund, we will help you request it.

Once work has been delivered and accepted, or your website or app has gone live, the fees for that work are not refundable. If something we built does not work as agreed, tell us and we will fix it as set out in your agreement.

If we cancel a project, or cannot deliver it for reasons on our side, we will refund the amounts you have paid for work we have not delivered.

• Email sales@coregenx.in with your name, your project or invoice number, and what you would like to do.
• We will reply within 7 working days. If a refund is due, we will tell you the amount and how we worked it out.
• Approved refunds are paid to your original payment method or by bank transfer, usually within 7–10 working days of approval. Your bank may take longer to show the money.
• If you disagree with our decision, please talk to us first. Disputes are handled as set out in our Terms and Conditions.