At Coregenx, we value our client relationships and aim to provide the best possible service. Our refund policy is designed to be clear and fair for both parties. By using our services, you agree to the terms outlined below.
All projects require a minimum of 50% advance payment before initiation. This advance is necessary to allocate resources and schedule project timelines. In some cases, the advance amount may be higher based on the scope and urgency of the project.
Once the project has commenced or any work has started, the advance payment becomes strictly non-refundable. This includes any work done, time invested, resource allocation, planning, and client communications.
If the client decides to cancel the project before work has started, a partial refund may be considered, depending on circumstances and only at the sole discretion of Coregenx.
In case the client delays providing necessary data, approvals, or communications for 15 to 20 consecutive days without prior notice, the project will be considered cancelled, and the client must pay the full remaining amount. The project will be handed over in its current state, as-is.
Delays from the client side—such as failure to submit content, feedback, or assets—will not be grounds for a refund. If the delay exceeds the agreed timeline by over 15 days without valid communication, the project may be terminated and payment in full will be required.
We understand that exceptional situations may arise. In such cases, we are open to communication and will try to resolve issues in a professional and supportive manner. However, decisions on refunds remain at the discretion of the management team based on work progress.
Our team is committed to providing the best possible support during and after project delivery. However, refunds will not be issued on the basis of post-delivery change of mind or shift in requirements.
For any questions or concerns related to payments or refunds, please contact us:
Coregenx
2nd Floor P.No - 53, Devi Nagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019
📞 Phone: +91-8955340778
✉️ Email: info@coregenx.in
Let us help you take your business to the next level.
